Privacy Policy

1. Overview:

FoodLemon (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services.

2. Information We Collect:

(a) Account Information:

We collect and store the information you provide during the account creation process, including your name, email address, phone number, and other relevant details.

(b) Location Information:

To provide accurate restaurant options, we collect and process your precise location data when you use our location services.

(c) Order Information:

We collect details about your orders, including the items ordered, order history, and transaction details.

(d) Device Information:

We may collect information about the device you use to access our platform, including device type, operating system, and unique device identifiers.

3. How We Use Your Information:

(a) Order Processing:

We use your information to process and fulfill your food orders, including sharing necessary details with the selected restaurant.

(b) Location-Based Services:

Your location data is used to display nearby restaurants and improve your overall experience on our platform.

(c) Communications:

We may use your contact information to send important updates, notifications about order status, and promotional offers.

(d) Analytics:

We analyze user behavior and preferences to enhance our services, optimize the platform, and improve user experience.

4. Information Sharing:

(a) With Restaurants:

We share necessary information with the selected restaurant to fulfill your food order.

(b) Third-Party Service Providers:

We may share information with third-party service providers for purposes such as payment processing, data analysis, and customer support.

(c) Legal Compliance:

We may disclose information if required by law or in response to a legal request.

5. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6. User Choices:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

(a) Location Services:

You can control the access to your location through the settings on your mobile device.

(b) Communication Preferences:

You can manage your communication preferences by adjusting settings in the app.

7. Children's Privacy:

Our services are not directed towards individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to the Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes by posting the updated policy on our website or through other means.

9. Policy Declaration for Call Log

We may collect and process the following call log data:
  • Call Log Metadata: This includes details such as the phone number, call duration, and time of the call. We do not access the content of phone conversations, only the metadata related to the call.

Purpose of Collection

Call log data is collected strictly for the following purposes:
  • Improving User Support: We may use call log data to help users track or confirm interactions with vendors or delivery partners (e.g., confirming communication in case of a missed call or contact issue).

  • Order and Delivery Coordination: Call logs can assist in ensuring seamless communication between users, delivery partners, and vendors.

  • Fraud Detection and Security: Call logs may be utilized for identifying suspicious activities and enhancing the security of the platform.

User Consent

  • Explicit Consent: Users will be informed about the collection of call log data during the app installation or when the feature is first used. No access to call logs will occur without prior user consent.

  • Opt-In and Opt-Out: Users can choose to allow or disallow access to call logs through the app’s settings at any time. They retain full control over the call log data accessed by the app.

10. Policy Declaration for SMS Log

We collect and process the following types of data strictly for OTP autofill purposes:
  • SMS Content: Specifically, the part of an SMS that contains the OTP required for user verification.

  • Call Log Information: If OTPs are delivered via voice call, we may access the call log to automatically detect and extract the OTP from the call.

Purpose of Collection

The SMS and Call Log data are used solely for the following purposes:
  • Autofilling OTPs: To simplify the verification process during user login, registration, or other secure transactions.

  • Improving User Experience: By automating the OTP entry process, we reduce manual input, making the process quicker and more user-friendly.

User Consent

  • Explicit Consent: Users will be informed during installation or the first time they use OTP verification that the application will access SMS and Call Logs for the purpose of autofilling OTPs.
  • Opt-In and Opt-Out: Users can enable or disable the SMS/Call Log autofill functionality in the app settings at any time. No access to SMS or Call Logs will be allowed without the user’s prior consent.

11. Policy Declaration for Full Screen Intent

The USE_FULL_SCREEN_INTENT permission is utilized by our food ordering application to ensure that urgent notifications, such as order confirmation alerts, delivery updates, or time-sensitive communication with vendors, can be presented to users in full screen. This feature enhances the user experience by bringing immediate attention to critical information that may require prompt action, like responding to a restaurant’s query or confirming pickup details.

Policy Content

  1. Purpose of Full-Screen Notifications The application uses USE_FULL_SCREEN_INTENT permission to:

    • Alert users with important notifications about their orders, such as when a vendor requires immediate confirmation.
    • Notify users of delivery updates that may need urgent attention.
    • Facilitate smooth communication between users and vendors in time-sensitive scenarios (e.g., delayed orders, vendor inquiries, or pickup coordination).

  2. User Consent and Control

    • Users are fully informed about the use of this permission during the app’s installation or when first requesting access.
    • Users can choose whether or not to allow full-screen notifications via the app’s settings.
    • Notifications shown using USE_FULL_SCREEN_INTENT will be limited to essential and urgent updates, minimizing any disruption to user experience.

  3. Data Collection & Usage

    • The USE_FULL_SCREEN_INTENT permission does not collect any personal data or track user activities.
    • It only triggers full-screen notifications to display essential updates related to the user’s food orders and interactions with vendors.

12. Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at contact@foodlemon.com
By using the FoodLemon platform, you agree to the terms of this Privacy Policy. Please review this policy periodically for any updates. Last updated: 31 Dec 2023.